What Our Customers Say

Here are just a few of the testimonials and notes of thanks that we have received from our customers. We hope that they speak for themselves…

Balloanfields

Higher Ground have been carrying out the landscaping maintenance at West Heather Road Inverness for the past two years under appointment of our factors Allied Souter & Jaffrey. 

Their work has been to a high standard with an attention to detail and have improved the overall appearance of the site from the previous contractor. 

As spokesperson for the West Heather Road residents, Garry Sutherland has communicated with me directly on any technical or resident issues and has resolved them in a an obliging and professional manner. 

Chair, West Heather Road Residents Association

Cambrai Court

Over a short period of time Higher Ground have significantly improved the overall appearance of Cambrai Court.

They have cleared weeds, pruned  shrubs, bushes and trees. They have also controlled the growth and litter on footpaths and verges. They have identified areas requiring attention that could only be found on close inspection.

The staff are readily recognisable by their uniforms and very approachable.

Higher Ground is a friendly and efficient team who keep to schedules and deliver exactly what is required at a reasonable cost 

I have no hesitation in recommending Higher Ground for any gardening and maintenance work.

Secretary, Cambrai Court Owners Association

Drummond Park

The Drummond Park resident’s Association Liaison committee have found Higher Ground Community Services to be reliable and trustworthy. They follow and carry out the schedule given to them. They regularly e-mail in order to update on progress. We also have regular Committee meetings which oe of the Higher Ground Directors attend in order to clarify any queries and confirm their progress.

As secretary, on behalf of the Committee, I would have no hesitation in recommending the Higher Ground group to carry out any contract they may be seeking.

Secretary, Drummond Park Residents Association   

Old Distillery Association

We took on Garry and his team to see if they would be able to bring up the standards that our last contractor failed to achieve. I’m pleased to say they achieved this very quickly and have managed to keep the promise of improving the area. 

 I’m the chairman for the Old distillery association and have been in touch with most of the flat owners who have been giving positive feed back. 

I would happily recommend Higher Ground with the standards they are achieving. 

On Behalf Of, Old Distillery Association, Dingwall

Inshes Park Estate

In the 4 years that we have worked with them, Higher Ground have proved to be FIRST CLASS in ALL respects. They are without doubt, one of the best, if not THE best maintenance company in Inverness. Their work, attitude and conduct is exemplary.

They work quite different to anyone else and are 100% professional in their approach. They are totally reliable and trustworthy and I can foresee our estate retaining the services of Higher Ground, not just for the foreseeable future but for the future.

Chairman, Inshes Park Estate

Allied Souter & Jaffrey

We are instructed as factors in a large number of residential and commercial properties in the Highland region, providing grounds maintenance and associated services on a significant portion of them.

We are required to appoint contractors and companies we believe will provide a superior level of service to our clients and utilise Higher Ground on a number of these developments. Our selection procedures depend on a number of factors, not least price and quality. We have found Higher Ground not only to be very competitive, but also able to provide an extremely high level of workmanship, coupled with great attention to detail.

In addition and of great importance to us, they have proven very willing to listen to our clients, some of whom are extremely demanding, often going beyond the agreed service levels in order to achieve customer satisfaction.

In summary, I would not hesitate to recommend Higher Ground, as they offer a service that not only fulfills our requirements, but enhances the level of overall service we are able to offer.

Factoring Manager, Allied Souter & Jaffrey, Chartered Surveyors

Duke’s View

The Higher Ground Group has provided grounds maintenance services to the Duke’s View Residents Association for the past 2 years.

They have consistently delivered on their required tasks and the grounds are in a significantly improved condition since they started. They provide regular updates on the service provided and excellent value for money in terms of the quality of service provided along with very reasonable rates charged. I am particularly impressed with the social inclusiveness aspects of their service. Often, they have added value by suggesting ways in which the grounds can be improved – often at little or no additional costs to the residents.

In the time they have been undertaking the work, there has not been a single complaint about services provided.

I would have no hesitation in recommending them for any grounds maintenance contract.

Chair, Duke’s View Residents Association                                                                                                                   

Old Bar Road Residents Association

After 5 years of difficulties with factors and contractors we were referred to Higher Ground by Allied, Souter and Jaffrey. We invited Bruce and Garry to a meeting and after hearing their approach we asked them to act as our factors and also to undertake the grounds maintenance work on the estate. They now regularly attend our meetings and an excellent working relationship is in place and they know almost all of the occupants at Old Bar Road. 

I am pleased to report that both aspects are working extremely well with the estate work always completed to a high standard and as we had specified. Over the past two years a maintenance programme has been put in place and all identified work completed on time and within budget.

During our first five years as a group we were always informed, by the previous factor, that all of the funds had been spent but since Higher Group have taken over, not only have we had work progressed but also now have several thousand pounds in our bank account. 

I can also report that a difficult neighbour dispute which had gone on for several years was resolved after Higher Group spoke to both parties and negotiated a position which satisfied those involved.

In conclusion I would say that Higher Ground provide a high quality of service are very customer focussed and conduct all of their business in a professional and honest manner.

Chair, Old Bar Road Residents Association

Arnold Clark Volvo Inverness

We are a high profile, prestige car dealership and the appearance of our forecourt is of paramount importance to us. We have had problems with the maintenance of the landscaped areas since movig to our new site 2 years ago and earlier this year we employed the services of Higher Ground Community Services Ltd. They quickly transformed our site and have maintained it to a high standard. They have done this at a very reasonable price and I would have no hesitation in recommending them.

General Manager, Arnold Clark Volvo, Inverness

Lochardil House Hotel

Higher Ground have been looking after the Gardens surrounding our Hotel since earlier this year and they have carried out the work to our entire satisfaction. 

They are very professional and their attention to all that is necessary is first class. I can recommend them highly.

Manager, Inverness Lochardil House Hotel